Without a clear scheduling system, people have waited in line at vaccination sites only to discover that they couldn’t get the vaccine yet. This leads to a rush of people endlessly refreshing the same websites for the few appointments available. Naturally, the fear of being left out drives people to attempt to sign up as soon as appointment slots become available. Under that model, the only way to get vaccinated is to reserve an appointment slot. The traditional vaccine sign-up model does not work when the demand for vaccines far exceeds supply. Why did the traditional model go so wrong? As states scramble to speed up vaccinations and try to prevent their limited doses going to waste, a handful of them are testing this approach. has now surpassed half a million deaths from COVID-19, and new fast-spreading variants of the coronavirus are adding to the urgency. I believe the best solution to vaccine appointment scheduling lies in building a trustworthy one-stop preregistration system. Much of this misery comes from poorly designed vaccine sign-up websites, but the problem is more fundamental.Īs an expert in health care operations and vaccine supply chains, I have closely followed the difficulties in connecting COVID-19 vaccine doses with people. The competition for slots will only worsen when the COVID-19 vaccination priority list opens to the broader public. One writer compared it to Soviet-style queues for cabbage. They scan Facebook groups for tips and insider information. People are spending hours obsessively refreshing websites, hoping an appointment will open up somewhere. If you’ve tried to get a COVID-19 vaccine appointment, you know how frustrating the process can be.
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